![]() ![]() The calibration factor will reappear and the greyed out "Update Firmware" button will become available. Step 2: Type "FACTORY" into the Multiplier field and press the enter/return key on your keyboard. Step 1: Starting with your sensor connected and the software open, navigate to the calibration window using the gear icon on the bottom left of the screen. These update instructions are for SQ-420 Sensors that are no longer working after an automatic update: If you are experiencing any difficulties with these instructions or your sensor is still not making measurements, please contact you experience problems with Apogee software, please fill out this form so our engineers can address the issue as soon as possible. NOTE: To use additional devices, open a second ApogeeConnect software window, plug in the additional sensor, and enter the serial number into the prompt. The sensor should begin working in a few seconds, and the “Device Connected” indicator will turn green and show the serial number. ![]() Step 6: Start the ApogeeConnect software and enter the 4 digit serial number of your sensor into the pop-up window (found on the white label 6-12” from the USB plug). Click next, and the driver should install properly. Right click this device and select “Update Driver Software,” then “Browse my computer for driver software.” Navigate to the ApogeeConnect folder, then the select the “driverlib” folder. Please open your device manager, which should have a com port device “SQ-420” with a yellow box and an “!.” If this is not present, please unplug your sensor for 3 seconds, then reconnect. *If your computer says USB Device not recognized you need to install drivers (Note, for sensors with a serial number greater than 1258 should the latest version. *Select the SQ420_V2.txt from the file dialog box. Step 5: Start the software, which will result in a pop-up window prompting you to update the firmware in your sensor, please do so. Step 4: If the software is open after installation, close the software, then plug in your SQ-420 sensor. Step 3: Run the downloaded setup file (from Step 1) to install the new software, following the prompts. Step 2: If you can, uninstall you current USB quantum software using the control panel, it should be named “SQ420.” Click here to get the latest software version > Step 1: Download the ApogeeConnect setup file to your computer, this should default to your downloads folder. If you don’t have a previously installed copy of the software, do not worry about writing this information down. This can be found by plugging in your sensor, opening the current software, and navigating to the calibration window.
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